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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...

URJIT PATEL – NEW RBI GOVERNER 2016

- The appointment has been made based on the recommendation of the Financial Sector Regulatory Appointments Search Committee (FSRASC), headed by the Cabinet Secretary.

- Will Be 24th RBI Governor

- Will take over charge from September 2016

- Born - 28 October 1963

- Currently Working as Deputy Governor Sine 2013

Education

- B.Sc. (Economics) University of London – 1984
- M Phil from Oxford University – 1986
- Doctorate in Economics from Yale – 1990

Earlier Assignments

- 1990-95 – Economist at International Monetary Fund & Deputy IMF resident representative in India
- 1995-97 – Adviser to RBI for Development of the debt market, banking sector & pension fund reforms
- 1997-06 – ED & Member of the management committee, IDFC
- 2006-07- NRI economic fellow, Brooking Institution, Washington DC
- 2008-09- President and macroeconomic risk assessment for overall business at RIL
- 2009-13 – Adviser, The Boston Consulting Group on energy and infrastructure

- 2013 -   Deputy Governor RBI

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