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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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CWE for Officers (Scale-I, II & III) and Office Assistants (Multipurpose) in Regional Rural Banks (RRBs) 2015 Examination Structure

Office Assistant (Multipurpose)
Sr.
No.
Name of Tests
Medium of
Exam
No. of
Questions
Max.
Marks
Total Time
1
Reasoning
Hindi/English
40
50

Composite Time of 2 hours
2
Numerical Ability
Hindi/English
40
50
3
General Awareness
Hindi/English
40
40
4 a•
English Language
English
40
40
4 b•
Hindi Language
Hindi
40
40
5
Computer Knowledge
Hindi/English
40
20

Total ::::::

200
200


Officer Scale-I
Sr.
No.
Name of Tests
Medium of
Exam
No. of
Questions
Max.
Marks
Total Time
1
Reasoning
Hindi/English
40
50

Composite Time of 2 hours
2
Quantitative Aptitude
Hindi/English
40
50
3
General Awareness
Hindi/English
40
40
4 a•
English Language
English
40
40
4 b•
Hindi Language
Hindi
40
40
5
Computer Knowledge
Hindi/English
40
20

Total ::::::

200
200


Officer Scale-II (General Banking Officer)

Sr. No.
Name of the Tests
Medium of Exam
No. of
Qs.
Max. Marks
Time
1
Reasoning
Hindi/English
40
50


Composite Time of 2 hours
2
Quantitative Aptitude & Data
Interpretation
Hindi/English
40
50
3
Financial Awareness
Hindi/English
40
40
4a•
English Language
English
40
40
4b•
Hindi Language
Hindi
40
40
5
Computer Knowledge
Hindi/English
40
20

TOTAL::::

200
200

Officer Scale-II (Specialist Cadre)

Sr.
No.
Name of the Tests
Medium of Exam
No. of
Qs.
Max.
Marks
Time
1
Reasoning
Hindi/English
40
40
Composite Time
of 2 hours and 30 minutes
2
Quantitative Aptitude & Data
Interpretation
Hindi/English
40
40
3
Financial Awareness
Hindi/English
40
40


4a•
English Language
English
40
20

4b•
Hindi Language
Hindi
40
20
5
Computer Knowledge
Hindi/English
40
20
6
Professional Knowledge
Hindi/English
40
40

TOTAL::::

240
200



 Officer Scale- III


Sr. No.
Name of the Tests
Medium of Exam
No. of
Qs.
Max. Marks
Time
1
Reasoning
Hindi/English
40
50

Composite Time of 2 hours
2
Quantitative Aptitude & Data
Interpretation
Hindi/English
40
50
3
Financial Awareness
Hindi/English
40
40
4a•
English Language
English
40
40
4b•
Hindi Language
Hindi
40
40
5
Computer Knowledge
Hindi/English
40
20

TOTAL::::

200
200

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