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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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100 QUESTIONS FOR PROMOTION EXAM IN BANKS

Part 1 - Questions 1-50



1. Current Reverse Repo Rate - 5.75%
2. Provisioning for Education Loan in case of death of student - 50%
3. Change of Address should be informed to Bank within - 6 Months
4. IFSC - Indian Financial System Code
5. IMPS - Immediate Payment System
6. Frequency of OD of 5000/- of Pradhan Mantri Jan Dhan Yojana - 36 Months
7. Mudra Yojana Regulated by - Finance Ministry
8. NFS(National Finance Switch) Switch Purpose - To connect ATMs
9. In case of micro enterprises handled by Women under CGTMSE, extent of risk is - 80%
10. Pillar 1 of basel III covers risks - Credit Risk, Operational Risk and Market Risk
11. Rate of Interest on CRR given by RBI - Nil
12. If value of flat is 20 lacs and outstanding loan is 10 lacs then what will be the LTV ratio - 50%
13. Break Even Point - Sales - Variable Cost
14. Excess amount of sale than break even point is - Safety of Margin
15. Grean Clause LC - Finance for Godown and Warehouse also
16. Nodal Agency of PMEGP (Pradhan Mantri Emplyment Guarantee Programe) - KVIC (Khadi and Village Industries Commission)
17. Status of nominee after death of Account Holder - Trustee of Legal Heirs
18. ATM failed transaction penalty - 100/- every day after 7 days
19. Working capital can be obtained using - (Current Assets - Current Liabilities)
20. Maximum Ombudsman award in case of Credit Card - 1 Lac
21. SPOT Rate - Exchange takes place two days after the date of contract
22. Working capital becomes NPA when it is not renewed in - 180 days
23. BHIM - Bharat Interface for Mobile , UPI application by Government of India
24. Penalty in case of not providing information against RTI - 250/- per day with maximum upto 25000/-
25. Chandigarh comes under whih region - Region B



26. Communiation percentage in Hindi From Region A to Region C - 65%
27. Debt Swapping - Grant loan to settle loan of Local Money Lenders
28. Star Series Notes - Printed with star of wrongly printed notes
29. If current asset is 75 and Net Working Capital is 15 then current ratio will be - 1.25
30. Cannot be a partner in partnership firm - HUF
31. Nostro Account Means - Our Account With You
32. DICGC insurance is not available above - 1Lac
33. Credit Rating Agencies are regulated in India by - RBI
34. CRISIL - Credit Rating Information Services of India Ltd
35. Interest Rate change is - Market Risk
36. No Frill Account is associated with - Finanial Inlusion
37. CERSAI defined in act - SARFAESI
38. Weaker Section under Priority sectors covers - 10% of ANBC, 25% of Total Priority Sector
39. Final date of implementation of Basel III - 31/03/2019
40. Customer Day - 15th of every month
41. No collateral in education loan upto - 7.5 lac
42. RBI injects liquidity through  - Repo Rate
43. Minimum Paid-Up capital for payment banks 100cr
44. Cut off amount for Corporate Debt Restruture Scheme is - 10cr and above
45. White label ATM - Installed by Non-banking entities
46. Firms long term lability repayment capacity is measured by - DSCR (Debt )
47. Fine for delay in submission of TDS return - 200/- per day
48. DSCR calculation formula - (Net Profit + Depreciation + Interest on Long Term Liabilities)/(Installment + Interest on long term laibilities)
49. If amount has been written differently in word and number, which one will be honoured - Written in Word
50. R-return are submitted by Bank to RBI on - Fortnightly Basis

 Bank Promotion Exam Questions Part 2 - Questions 1-50

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