Feature Post

BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
0

BCSBI (THE BANKING CODES AND STANDARDS BOARD OF INDIA)

bcsbi


Important Facts About BCSBI -  


1. Registered in 2014 as a separate society under Society Registration Act, 1860

2. Registered Office - Mumbai

3. Open to all scheduled commercial banks on voluntary basis

4. Applicable to RRB also

5. Managed by Governing Council consisting of not more than 6 members (3 from RBI , 2 from Members Banks)

6. RBI extends financial support to meet its expenses although it is not a department of Reserve Bank of India

7. Rating Parameters of BCSBI -

- Customer Centricity

- Transparency

- Grievance Redressal

- Customer Feedback

Comments

Post a Comment