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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Exam Syllabus for Probationary Officer or Management Trainee in IBPS

I. English Language - 25 marks (50 questions)

This segment of IBPS CWE test covers vocabulary, comprehension, error detection and rearrangement, grammar, Idioms and phrases.  Vocabulary includes Synonyms, Antonyms, Homonyms, Word Formation, sentence completion and comprehension includes theme detection, Deriving Conclusion, Passage Completion.

II. Quantitative Aptitude - 50 marks (50 questions)

a. Arithmetic: Numbers, Simplification, Roots, Average, Percentage, Profit & Loss, Ratio & Proportion, Partnership, Chain Rule, Time & Work, Pipes & Cisterns, Time & Distance, Problems on Trains, Boats & Streams, Allegation, Simple Interest, Compound Interest, Stocks & Shares, Clocks, Logarithms, Menstruation, Volume & Surface Area, Permutation & combination, Probability, Heights & Distances

b. Data Interpretation: Tabulation, Bar Graphs, Line Graphs, Pie Charts

III. Logical Reasoning - 50 marks (50 questions)

Verbal and Non-verbal both areas are covered in this segment of test.

Verbal Reasoning includes Analogy, Coding Decoding, Blood Relation, Sitting Arrangement, Series Completion, Syllogism, Decision Making, and Statement Reasoning.

Non-verbal Reasoning includes Series Completion, Analogy, and Classification

IV. General Awareness (Economy/Banking/Marketing) - 50 marks (50 questions)

This segment of IPBS CWE includes general awareness. These questions cover various disciplines.

- Current events

- Everyday observations and experience in the scientific aspect as may be expected of any educated person

- Sports, History, Culture, Geography, Economy, General Polity, Indian Constitution, Scientific Research etc.

Most of the questions almost 70% in this segment are related to Economy, Banking and Finance.

V. Computer Awareness - 50 marks (50 questions)

General Knowledge on Computer application related to basic software and hardware.

VI. Descriptive - 25 marks

It is to test language ability and cognitive abilities as figure out the situation. There are 4 questions in this segment and 3 out 4 is asked to answer. It normally include essays, precise and letter writing. Space to write answer of these questions is limited.

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