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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Vacancy in RBI

RBI is accepting application for various posts (Advt. No. 3A /2013-14) -

1. Research Officer in Grade 'B' for department of economic and policy research (Total Post 10)
2. Research Officer in Grade 'B' for department of statistics and information management (Total Post 05)
3. Assistant Manager(Rajbhasha) in Grade 'A' (Total Post 07)
4. Manager (Technical - civil) in Grade 'B' (Total Post 02)

Candidates can apply online through website www.rbi.org.in.

Important Dates -
On-line registration of Application - 21-Jan-2014 to 17-Feb-2014
Online Fee Payment - 21-Jan-2014 to 17-Feb-2014
Offline Fee Payment (at Bank  Branches) - 23-Jan-2014 to 21-Feb-2014

Detail advertisement for eligibility (educational qualification and experience), subjects to be covered in exam   can be seen in employment news dated 1-7 February 2014
or http://rbidocs.rbi.org.in/rdocs/Content/PDFs/ADVEF21012014.pdf

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