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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Bank Pay Revision (10th Bipartite Settlement)

Long waited 10th Bipartite settlement has been done finally and get signed on 25th may 2015 between IBA and bank unions that was due from Nov 2012. Employees of all PSU banks will get benefitted from the settlement. They will get 15% hike on pay slip that includes benefit on basic, HRA, CCA, special area allowances, Hill and fuel allowance, Stagnation benefits. A new head in salary slip, Special allowance similar to grade pay has been introduced that will be applicable for DA also. Medical through cashless card using group insurance has been introduced. Paternity leave also has been introduced in this bipartite settlement.

Click on below links to get more details:

1. List of banks get benefited from 10th bipartite settlement

2. Revised New Scale :               Clerical Grade                    Officers

3. City Compensatory Allowance

4. House Rent Allowance

5. Special Pay

6. Special Allowance

7. Professional Qualification Pay

8. Fixed Personal Pay (FPP)

9. Medical Insurance Scheme




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