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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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JAIIB - Principles and Practices of Banking Practice Set 5

1. Number used to operate ATM card in ATM machine is
   a) Personal Identifiation Number
   b) Personal Introuction Number
   c) Permanent Account Number
   d) Personal Identity Number

    Ans. Personal Identifiation Number

 2. Electronic Fund Transfer enables
   a) Transfer of funds through ECS
   b) Transfer of funds within and across cities
   c) Exchange of financial messages among intra-bank and inter-bank
   d) Eletronic clearance of cheque through CTS

    Ans. Transfer of funds within and across cities

 3. Which of the following is not the right of a bank against its customer?
   a) Right to charge interest
   b) Right of lien
   c) Right to set off in case of garnishee order
   d) Right to set off in the account containing trust fund

    Ans. Right to set off in the account containing trust fund

 4. Which one is final stage of product development
   a) Idea Screening
   b) Product testing 
   c) Advertising for sale
   d) Commercial Launch

    Ans. Commercial Launch

 5. Name of device used for customer signature verification
   a) Scanner
   b) Spanner
   c) Signature Device
   d) Light scanner

    Ans. Scanner

 6. Charge created on LIC policy is 
   a) Mortgage
   b) Assignment
   c) Pledge
   d) Hypothecation

    Ans. Assignment

 7. Which one is not Public Sector Banks
   a) Union Bank of India
   b) Central Bank of India
   c) Canara Bank
   d) ICICI Bank

    Ans. ICICI Bank

 8. Long Form Audit Report (LFAR) is prepared and submitted by
   a) Statutory auditors 
   b) Internal inspectors
   c) Concurrent auditors
   d) RBI inspectors

    Ans. Statutory auditors 

 9. Loan for fish rearing is covered under Prirority Sector as ----------- advances
   a) Direct Agriculture
   b) Indirect Agriculture
   c) Self Employment Scheme
   d) Allied to indirect Agriculture    

   Ans. Direct Agriculture

 10. Cash Budget is a statement of
   a) Cash-Non cash funds
   b) Cash receipt and Cash payments
   c) Another name for cash flow
   d) None       

   Ans. Cash receipt and Cash payments

JAIIB - Principles and Practices of Banking - Practice Set 1

JAIIB - Principles and Practices of Banking - Practice Set 2

JAIIB - Principles and Practices of Banking - Practice Set 3


JAIIB - Principles and Practices of Banking - Practice Set 4

JAIIB - Principles and Practices of Banking - Practice Set 6

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