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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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JAIIB - Principles and Practices of Banking Practice Set 6

1. Bank can sanction loan against 
   a) Commercial Paper
   b) Certificate of Deposit
   c) FDR issued by Other Bank
   d) None of these

    Ans. None of these

 2. For Trading on a stock exchange as a broker, 
   a) Registration with RBI and Membership of the concerned stock exchange required
   b) Registration with SEBI and membership of the concerned stock exchange required
   c) Registration with SEBI and Financial Strength required
   d) Registration with SEBI and Educational Qualification required

    Ans. Registration with SEBI and membership of the concerned stock exchange required

 3. Maximum validity period of travellers cheque
   a) 3 months
   b) 2 months
   c) 6 months
   d) Never expire

    Ans. Never expire

 4. Banking codes and Standard Board of India is related to
   a) Issues related to customer service
   b) Issues related to General Audit 
   c) Issues related to General Banking
   d) Issues related to Forex

    Ans. Issues related to customer service

 5. RTGS stands for
   a) Real Time Gross Settlement 
   b) Real Time Gross System
   c) Real Time Growth Settlement
   d) Real Time Settlement System

    Ans. Real Time Gross Settlement

 6. Which one is not correct in case of NRI
   a) NRE A/c
   b) NRO A/c
   c) FCNR A/c
   d) NRI A/c

    Ans. NRI A/c

 7. When a cheque is drawn on a bank, the bank is called the
   a) Payee
   b) Drawee
   c) Drawer
   d) Endorsee                                                                           
   Ans. Drawee

 8. Ms. Kangana withdraws cash from ATM of State Bank of India. Here State Bank of  India is a:

    a) Correspondent Banker
   b) Collecting Banker
   c) Advising Banker
   d) Paying Banker

    Ans. Paying Banker

 9. A stop payment instruction of  a cheque can be issued by:
   a) The payee
   b) The endorsee
   c) The drawer
   d) The drawee   

   Ans. The Drawer

 10. Coupon rate refers to
   a) Annual interest rate specified on bonds
   b) PLR
   c) Bank rate 
   d) None of the above

   Ans. Annual interest rate specified on bonds
JAIIB - Principles and Practices of Banking - Practice Set 1

JAIIB - Principles and Practices of Banking - Practice Set 2

JAIIB - Principles and Practices of Banking - Practice Set 3


JAIIB - Principles and Practices of Banking - Practice Set 4

JAIIB - Principles and Practices of Banking - Practice Set 5

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