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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Retail Banking Quiz3

1. Customer segment whose income level is between Rs.10 lacs
 to Rs.50 lacs is referred as

   a. Mass Affluent
   b. Super Affluent
   c. HNW
   d. None of these

Ans. Mass Affluent

2. As per Maslaw's theory, needs may be classified as

   a. Physical Needs and Safety Needs
   b. Social Needs and Esteem Needs
   c. Self Actualization Needs
   d. a and b and c

Ans. a and b and c

3. Home loans are sanctioned by banks for the purpose of

  a. Purchase of Flat
  b. Purhase of Land and construction
  c. Purchase of House with Land
  d. All of above

Ans. All of above

4. Marketing mix refers to

  a. Product & Price
  b. Promotion & Place
  c. People and Process
  d. All the above

Ans. All the above

5. Prepayment charges collected by branches are crtedited to which account

  a. Interest A/c
  b. Commission A/c
  c. Principle A/c
  d. Suspense A/c

Ans. Interest A/c

6. If Rs. 10000 is invested for 4 years at the interest of 12%. What will be future value
   Hint: FV=PV(1+r)^n

  a. 15700
  b. 16100
  c. 10800
  d. 14600

Ans. 15700

7. The export credit target for foreign banks in India is what % of ANBC

  a. 32 %
  b. 12 %
  c. 40 %
  d. 15 %

Ans. 12 %

8. PSBs are more ____ organized in the process model

  a. Horizontal
  b. Vertical
  c. a or b
  d. None of these

Ans. Horizontal

9. As per the factors of service quality – Empathy means

   a. Helping the customer
   b. extend prompt service
   c. understanding the service expectations from customers point of view
   d. all the above

Ans. understanding the service expectations from customers point of view

10. EMI can be Reset if loan has been taken as

    a. Fixed rate loan
    b. Floating rate loan
    c. Both A & B
    d. None of These

Ans. Floating rate loan

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