1. Customer data integration is available to a certain extent for other products also in ____ organized process model.
a. Horizontally
b. Vertically
c. Predominantly Horizontally
d. Predominantly Vertically
Ans. Predominantly Horizontally
2. Certificate course for Direct Recovery Agents by IIBF should be minimum this much hours of training.
a. 50
b. 75
c. 100
d. 125
Ans. 100
3. A customer reports that “bank employees have just rejeted my loan application without understanding my financial and family situation”.
This statement best describes lack of which relational factors of customer service quality?
a. Empathy
b. Assurance
c. Responsiveness
d. Tangibles
Ans. Empathy
4. A bank holds a security that is rated A+. The rating of the security migrates to A. What is the risk that the bank has faced ?
a. Market risk
b. Operational risk
c. Market liquidation risk
d. Credit risk
Ans. Credit risk
5. Interest rate risk is a type of
a. Credit risk
b. Market risk
c. Operational risk
d. All the above
Ans. Market risk
6. CIR refers to
a. Credit Investigation Report
b. Credit Information Report
c. Credit Investment Report
d. None
Ans. Credit Information Report
7. Which of the following are not related to Internet Banking Services?
a. Payment Gateway services
b. Corporate Internet Banking
c. Letter of Credit
d. Supply Chain Management
Ans - Letter of Credit
8. Which of the following dimension of CRM is not an approach of customer optimization?
a. Acquisition of new customers
b. Retention of existing customers
c. Expansion of the customer relationship with the bank
d. Decreasing dependence on technology
Ans - Decreasing dependence on technology
9. Banks distribute the following types of products in life and non life insurance business ……
a. Regular Premium Individual Policies
b. Single Premium Individual Policies
c. Group Insurance Policies
d. All the above
Ans - All the above
10. Credit scoring is an effective
a. Risk mitigation tool
b. Risk avoidance tool
c. Risk elimination tool
d. Risk evaluation tool
Ans - Risk avoidance tool
Comments
Post a Comment