Feature Post

UFBU Calls Off Nationwide Bank Strike on 24th and 25th Mar 2025 After Assurances from Finance Ministry and IBA

I n a significant development on March 21, 2025, the United Forum of Bank Unions (UFBU) has decided to call off their two-day nationwide strike, which was originally planned for March 24 and 25. This decision was made after the UFBU received positive reassurances from both the Finance Ministry and the Indian Banks’ Association (IBA) regarding their key demands. The banking unions, under the umbrella body of UFBU, represent employees from nine major unions across the country, including AIBEA, AIBOC, NCBE, AIBOA, and BEFI. The unions had earlier called for the nationwide strike to protest against several ongoing issues that they believe impact the welfare and job security of bank employees. Key Issues Behind the Proposed Strike The strike was initially called by UFBU to address a range of pressing concerns, some of which have been lingering for years. The union's main demands included: Five-Day Workweek for Bank Employees:  One of the most anticipated demands was the implementation o...
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Retail Banking Quiz5

1. Customer data integration is available to a certain extent for other products also in ____ organized process model.

   a. Horizontally
   b. Vertically
   c. Predominantly Horizontally
   d. Predominantly Vertically

Ans. Predominantly Horizontally

2. Certificate course for Direct Recovery Agents by IIBF should be minimum this much hours of training.

   a. 50
   b. 75
   c. 100
   d. 125

Ans. 100

3. A customer reports that “bank employees have just rejeted my loan application without understanding my financial and family situation”.
This statement best describes lack of which relational factors of customer service quality?

a. Empathy
b. Assurance
c. Responsiveness
d. Tangibles

Ans. Empathy

4. A bank holds a security that is rated A+.  The rating of the security migrates to A.  What is the risk that the bank has faced ?

  a. Market risk
  b. Operational risk
  c. Market liquidation risk
  d. Credit risk

Ans. Credit risk

5. Interest rate risk is a type of

   a. Credit risk
   b. Market risk
   c. Operational risk
   d. All the above

Ans. Market risk

6. CIR refers to

   a. Credit Investigation Report
   b. Credit Information Report
   c. Credit Investment Report
   d. None

Ans. Credit Information Report

7. Which of the following are not related to Internet Banking Services?

   a. Payment Gateway services
   b. Corporate Internet Banking
   c. Letter of Credit
   d. Supply Chain Management

Ans - Letter of Credit

8. Which of the following dimension of CRM is not an approach of customer optimization?

   a. Acquisition of new customers
   b. Retention of existing customers
   c. Expansion of the customer relationship with the bank
   d. Decreasing dependence on technology

Ans - Decreasing dependence on technology

9. Banks distribute the following types of products in life and non life insurance business ……

   a. Regular Premium Individual Policies
   b. Single Premium Individual Policies
   c. Group Insurance Policies
   d. All the above

Ans - All the above

10. Credit scoring is an effective

    a. Risk mitigation tool
    b. Risk avoidance tool
    c. Risk elimination tool
    d. Risk evaluation tool

Ans - Risk avoidance tool

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