Feature Post

BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
0

Retail Banking Quiz5

1. Customer data integration is available to a certain extent for other products also in ____ organized process model.

   a. Horizontally
   b. Vertically
   c. Predominantly Horizontally
   d. Predominantly Vertically

Ans. Predominantly Horizontally

2. Certificate course for Direct Recovery Agents by IIBF should be minimum this much hours of training.

   a. 50
   b. 75
   c. 100
   d. 125

Ans. 100

3. A customer reports that “bank employees have just rejeted my loan application without understanding my financial and family situation”.
This statement best describes lack of which relational factors of customer service quality?

a. Empathy
b. Assurance
c. Responsiveness
d. Tangibles

Ans. Empathy

4. A bank holds a security that is rated A+.  The rating of the security migrates to A.  What is the risk that the bank has faced ?

  a. Market risk
  b. Operational risk
  c. Market liquidation risk
  d. Credit risk

Ans. Credit risk

5. Interest rate risk is a type of

   a. Credit risk
   b. Market risk
   c. Operational risk
   d. All the above

Ans. Market risk

6. CIR refers to

   a. Credit Investigation Report
   b. Credit Information Report
   c. Credit Investment Report
   d. None

Ans. Credit Information Report

7. Which of the following are not related to Internet Banking Services?

   a. Payment Gateway services
   b. Corporate Internet Banking
   c. Letter of Credit
   d. Supply Chain Management

Ans - Letter of Credit

8. Which of the following dimension of CRM is not an approach of customer optimization?

   a. Acquisition of new customers
   b. Retention of existing customers
   c. Expansion of the customer relationship with the bank
   d. Decreasing dependence on technology

Ans - Decreasing dependence on technology

9. Banks distribute the following types of products in life and non life insurance business ……

   a. Regular Premium Individual Policies
   b. Single Premium Individual Policies
   c. Group Insurance Policies
   d. All the above

Ans - All the above

10. Credit scoring is an effective

    a. Risk mitigation tool
    b. Risk avoidance tool
    c. Risk elimination tool
    d. Risk evaluation tool

Ans - Risk avoidance tool

Comments

Post a Comment