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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Banking and Finance Courses Offered by IIBF Other Than JAIIB, CAIIB and DB&F

There are various banking and finance courses offered by IIBF other than flagship courses like JAIIB, CAIIB and Diploma in Banking & Finance. These are offered in different category like Diploma Courses, Certificate Courses and Blended courses.





A. Flagship Courses

Certificate course is available for all the CAIIB elective subjects except one that is completed along with CAIIB as elective paper.

CAIIB Electives

1)Corporate Banking

2)Rural Banking

3)International Banking

4)Retail Banking

5)Co-operative Banking

6)Financial Advising

7)Human Resources Management

8)Information Technology

9)Risk Management

10)Central Banking

11)Treasury Management 


B. Diploma Courses





1. Treasury Investment and Risk Management

2. International Banking and Finance

3. Banking Technology

4. Comm Derivatives for Bankers

5. Banking Oriented Paper in Hindi

6. Advanced Wealth Management

7. Home Loan Advising

8. Urban o-operative Banking


C. Certificate Courses

1. SME Finance for Bankers

2. Credit Card for Bankers

3. Quantitative Methods for Banking & Finance

4. Trade Finance

5. CeISB (Certified Information System Banker)

6. AML-KYC (Anti-Money Laundering - Know Your Customer)

7. Customer Service & Banking Codes and Standards

8. IT Security

9. Rural Banking Operations for RRB Staff

10. Prevention of Cyber Crimes and Fraud Management

11. Foreign Exchange Facilities for Inividuals

12. Microfinance

13. Card Operations ( for Employees of IT and BPO Companies)

14. DRA Examination

15. DRA Telecallers Examination

16. Business Correspondents/Facilitators

17. Foreign Exchange


D. Blended Courses

1. Bank Trainer

2. Banking Compliance Professional

3. Credit Officer

4. Treasury Dealer Course

5. Risk in Financial Services





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