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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Advanced Bank Management - Sample Questions Set 2



1. As per Abraham Maslow's motivation theory, the people have needs:
a) 2
b) 3
c) 4
d) 5

Answer - 5

2. Credit risk can be defined as
a) Possible willful default by borrowers in meeting their loan repayment obligations
b) possible genuine inability of the borrowers in meeting their
loan repayment commitments
c) Possibility of loan account becoming NPA
d) All the above

Answer - All the above

3. Macroeconomics deals with
a) Gross Domestic Product
b) Unemployment Rate
c) Price Indices
d) All the above

Answer - All the above

4. Which of the following is not a situation of credit risk
a) Willful default by the borrower in repayment of the loan
b) Inability of the borrower in repayment of the loan due to losses in the business
c) Invocation of guarantee by the beneficiary due to non- compliance by the borrower, on whose behalf the guarantee was issued
d) Fraud committed by a
borrower in connivance with the bank staff, not relating to the loan accounts

Answer - Fraud committed by a
borrower in connivance with the bank staff, not relating to the loan accounts

5. The rate at which the banks park their short term excess liquidity is called
a) Repo Rate
b) Reverse Repo Rate
c) Bank Rate
d) Base Rate

Answer - Reverse Repo Rate

6. Sale of security under SARFAESI Act is possible when the possession of security is taken. Before Taking possession, a notice is to be given
a) One Week
b) 30
c) 60
d) At Discretion of Bank

Answer - 60

7. Laissez-faire economy is
a) The extreme case of a market economy
b) The extreme case of Command Economy
c) The extreme case of mixed economy
d) None of these

Answer - The extreme case of a market economy

8. The due date for repayment of a term loan installment expires on feb 10, 2009 but borrower fails to make payment. The account becomes sub
standard wef
a) 13-May-09
b) 12-May-09
c) 11-May-09
d) 10-May-09

Answer - 12-May-09

9. Consumer Price Index measures prices at
a) Wholesale Level
b) Retail Level
c) Producer Level
d) Consumer Level

Answer - Retail Level

10. Business Cycle is also Known as
a) Entrepreneur Cycle
b) Economic Cycle
c) Vicious Circle
d) None of these

Answer - Economic Circle

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