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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Advanced Bank Management - Sample Questions Set 3



1. Which of the following is an basic financial statements
a) Balance Sheet
b) Profit and Loss Account
c) Fund Flow Statement
d) Statement of Bank

Answer - Statement of Bank

2. In a business firm, the assets = capital + liability. It is due to
a) Going Concern Concept
b) Money Measurement Concept
c) Matching Concept
d) Dual Aspect Concept

Answer - Dual Aspect Concept

3. X purchased a Bond with face value of Rs.1000 and coupon of 8% and maturity of 6 years. If YTM is increased by 1%, the change in price of Bond-2 would be

a) Rs.44.83 increase
b) Rs.44.83 decrease
c) Rs.48.33 increase
d) Rs.48.33 decrease

Answer - Rs.44.83 decrease

4. Which of these is a liquidity ratio
a) Quick Ratio
b) DSCR
c) DER
d) Total Liability/Total Net Worth

Answer -  Quick Ratio

5. Net Working Capital Means
a) Total Current Assets - Bank Finance
b) Total Current Assets - Credit from Suppliers
c) Total Current Assets - Total Current Liabilities
d) Short Term Sources brought in by the Promoters

Answer - Total Current Assets - Total Current Liabilities

6. Which of the following is a method of selecting samples from a population
a) Judgement Sampling
b) Random Sampling
c) Probability Sampling
d) a and b

Answer - a and b

7. BPLR stands for
a) Benchmark Prime Lending Rates
b) Benchmark Prime Loan Rates
c) Benchmark Process Lending Rates
d) None of the Above

Answer - Benchmark Prime Lending Rates

8. A person wants to receive Rs.1250 every quarter for 5 years at 12% p.a. rate of interest. How much he should invest now
a) Rs.18969.85
b) Rs.18956.58

c) Rs.18596.85
d) Rs.18695.85

Answer - Rs.18596.85

9. Repayment of house loan installment for a pre-determined period on EMI basis is an example of
a) Single cash flow
b) Annuity
c) Perpetuity
d) None of the Above

Answer - Annuity

10. Which of the following is a feature of a crossed transaction
a) From parents to child and again from parents to child
b) It is undesirable
c) The transaction is blocked
d) All of the above

Answer - All of the above

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