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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Advanced Bank Management - Sample Questions Set 5



1. If market quotes USD/INR as 43.61/63, at what rate can you buy USD at the given quote?
a) 43.61
b) 43.62
c) 43.63
d) 43.60

Answer - 43.63

2. Debt Equity denotes position of the firm
a) Profitability
b) Solvency
c) Liquidity
d) None

Answer - Solvency

3. Which of the following formula can be used for calculation of equated monthly installment (EMI)
a) P x r[ (l+r)n x (l+r)n —1]
b) P x r [ (l+r)n / (l+r)n +1]
c) P x r [ (l+r)n / (l+r)n —1]
d) P x r [ (l+r)n / (l+r)n ]
Answer - P x r [ (l+r)n / (l+r)n —1]

4. Mr X has purchased a bond at 10% for 6 years, with face value of Rs.1000 for Rs.900. What is his yield till maturity
a) 12.50%
b) 12.20%
c) 11.80%
d) 11.60%

Answer - 12.50%

5. Credit rating is a system of
a) Measuring Risk
b) Mitigating Risk
c) Migrating Risk
d) Credit Appraisal

Answer - Measuring Risk

6. Which of the following is not the purpose of Credit Audit
a) Improvement in the Quality of credit portfolio
b) Review sanction process and compliance status of large loan
c) Feedback on regulatory compliance
d) Stock Inspection

Answer - Stock Inspection

7. Project Loans an be given by the Bank to
a) Only Corporate
b) Only Corporate and Partnership Firm
c) Only Corporate, Partnership Firm and Societies
d) Any Business Entity

Answer - Any Business Entity

8. Total Priority Sector target for Foreign Bank, Operating in India is
a) 20%
b) 32%
c) 40%
d) 18%

Answer - 32%

9. When the required rate of return is less than the coupon rate then value of the bond is
a) less than face value
b) more than face value
c) equal to face value
d) Maturity Value

Answer - more than face value

10. Which of the following is not part of secured loans raised by a company
a) Inter-corporate borrowing
b) Debentures
c) Term loan from a bank
d) term loan from a financial institutions

Answer - Inter-corporate borrowing


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