Feature Post

BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
0

Sample Questions for CAIIB - Bank Financial Management - Sample Questions Set 1



1. Which of the following is true?
a) If a bank has oversold position, Bank will gain if the rate of foreign currency rises
b) If a bank has oversold position, Bank will gain if the rate of foreign currency declines
c) If a bank has oversold position, Bank will lose if the rate of foreign currency declines
d) If a bank has overbought position, Bank will gain if the rate of foreign currency declines

Answer - If a bank has oversold position, Bank will lose if the rate of foreign currency declines

2. NRE account cannot be opened in which of the following currencies?
a) Indian Rupees
b) USD
c) Euro
d) b and c

Answer - b and c

3. Value at Risk (VAR) concept can be described as
a) Downside risk potential
b) Measure of volatility
c) Measure of sensitivity
d) All of the above

Answer - Downside risk potential

4. RBI has put in place real time gross settlement system(RTGS) to mitigate the following risk
a) Market Risk
b) Settlement Risk
c) Operational Risk
d) Strategic Risk

Answer - Settlement Risk

5. Economic Equity Ratio is used to assess sustenance capacity of the bank. It is calculated using the formula
a) Net Interest Income / Shareholder Funds
b) Total Income / Shareholder Funds
c) Shareholder Funds / Total of Assets & Liabilities
d) Shareholder Funds / Total Assets

Answer - Shareholder Funds / Total Assets

6. If the fixed and variable cost at 50%production capacity is Rs.20000 and Rs.30000, respectively, the total cost at 70% capacity will be
a) 50000
b) 62000
c) 70000
d) 58000

Answer - 62000


7. Advance in the form of pledge should not be granted in respect of
a) Stock-in-process
b) Raw Material
c) Finished Goods
d) None of these

Answer - Stock-in-process

8. Inflation means
a) Increase in price
b) Decrease in value of money
c) Boom
d) a and b

Answer - a and b

9. Under Basel III, the risk weight for capital charge for credit risk on the basis of standardized approach for home loan of above Rs.75 lac, where loan to value (LTV) ratio is
a) 20%
b) 50%
c) 75%
d) 100%

Answer - 75%

10. No Frills' delivery of banking services at an affordable cost to the vast section of disadvantaged and low income groups is called
a) Vanilla Banking
b) Financial Inclusion
c) Financial Exclusion
d) Social Service

Answer - Financial Inclusion

Comments

Post a Comment