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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Bank Financial Management - Sample Questions Set 2



1. Right of a Creditor to retain possession of goods till debts due to him are paid by his debtor is called
a) Pledge
b) Lien
c) Set Off
d) Assignment

Answer - Lien

2. Interest rate risk is a type of
a) Credit Risk
b) Market Risk
c) Operational Risk
d) All the Above

Answer - Market Risk

3. Which amongst the following is not a Credit risk mitigant
a) Collateral security
b) ECGC policy
c) Surety
d) None of these

Answer - None of these

4. Capital Adequacy Ratio under Basel II is computed on the basis of
a) Risk weighted assets for credit risk
b) Capital for market risk
c) Capital for operational risk
d) All the Above

Answer - All the Above

5. ALM system is built on three pillars, which are
a) Capital adequacy, supervisory review, and market discipline
b) Information system, organization and process
c) ALCO, maturity ladder and duration
d) All of the above

Answer - Information system, organization and process

6. A Put Option is in the money if
a) The strike price is less than the market
b) The strike price is more than the market price
c) The Market price is equal to the strike price
d) A put option can never be in the money

Answer - The strike price is more than the market price

7. Zero risk investment implies
a) Zero variation in cash flow from investment
b) Investment in Zero coupon bond
c) Investment in government securities
d) Investment in Bank Fixed deposits

Answer - Zero variation in cash flow from investment

8. If Daily volatility of a stock is 0.5%. What is its 30 days volatility?

a) 5%
b) 1.58%
c) 8.22%
d) 2.74%

Answer - 2.74%

9. Back to back LC is
a) LC opened on the backing of an Export order
b) LC opened on the backing of an Import Order
c) LC opened on the backing of an Export LC
d) LC opened on the backing of an Import LC

Answer - LC opened on the backing of an Export LC

10. Which one is true in case of Pillars of Basel II
a) Minimum Capital Requirement
b) Supervisory Review of the capital adequacy
c) Market Discipline
d) All of the above

Answer - All of the above

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