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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Bank Financial Management - Sample Questions Set 4



1. In a rising interest scenario, the risk of erosion of NII is on account of
a) Advances with floating rate of interest and deposits with fixed rate of interest
b) Deposits with floating rates and advances with fixed rates
c) Deposits with floating rates and advances with floating rates
d) Deposits with fixed rates and advances with fixed rates

Answer - Deposits with floating rates and advances with fixed rates

2. UCPDC 600 is Set of rules application to CC transactions
a) Set of Rules having 100 Articles
b) Set of Rules framed by ICC governing LC business globally
c) Set of applicable rules governing LC business in India Only
d) Set of Rules framed by ICC governing LC business globally

Answer - Set of Rules framed by ICC governing LC business globally

3. Who is called as Resident as per FEMA 1999?
a) A person who stayed in India for more than 182 days in the previous financial year
b) A person who stayed in India for minimum 182 days in the previous financial year
c) A person who stayed in India for more than 182 days in the previous calendar year
d) A person who stayed in India for minimum 182 days in the previous calendar year

Answer - A person who stayed in India for more than 182 days in the previous financial year

4. If two investments offer the same expected return,most investor
should prefer the one with variance.
a) Lower
b) Higher
c) Past track record
d) Depending on rating

Answer - Lower

5. FCNR Deposit is
a) Futures contract
b) Option Contract
c) Swap
d) None of these

Answer - Option Contract

6. What type of exchange rate is applied when foreign currency funds from FCNR(B) account are converted to NRE Saving account
a) Bills Buying
b) TT Buying
c) TT Selling
d) None of these

Answer - TT Buying

7. R Return is submitted to RBI on which of the following dates of the month
a) 7th and 21st
b) 15th & last day
c) 10th, 20th and last day
d) None of these

Answer - 15th & last day

8. Physical goods movement in India is regulated by
a) Exim Policy
b) DGFT
c) RBI
d) None of these

Answer - Exim Policy

9. If the strike price is same as the forward rate on start date the option is known as
a) At the money
b) In the Money
c) Out of Money
d) None of these

Answer - At the money


10. Which of the following is not included in Tier I Capital
a) Equity
b) Undisclosed Reserves
c) Disclosed Reserves
d) Both a and b

Answer - Undisclosed Reserves

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