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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Bank Financial Management - Sample Questions Set 3


1. The Value of derivative is determined by
a) The Value of underlying
b) National Principle Amount
c) FIMMDA
d) FEDAI

Answer - The Value of underlying

2. Security of a Bank migrates from A+ to A. Which risk is associated with bank
a) Market Risk
b) Operational Risk
c) Market Liquidation Risk
d) Credit Risk

Answer - Credit Risk

3. Nostro Account means
a) Account meant for Reconciliation
b) Accounts of foreign bank with Indian Bank
c) Current Account denominated in foreign currency maintained by bank with their correspondent bank in the home country of the currency
d) Short term investment with High security rated foreign bank

Answer - Current Account denominated in foreign currency maintained by bank with their correspondent bank in the home country of the currency

4. An NRE term deposit account can be opened for a minimum period of:
a) 1 Year
b) 5 Year
c) 6 Months
d) 2 Years

Answer - 1 Year

5. Which of the following types of Bill of Lading is not acceptable by a bank under LC?
a) On Board
b) Clean
c) Charter Party
d) All of the above

Answer - Charter Party

6. To be eligible for packing credit advances the customer
a) should not be in the caution list of RBI or specific approval list of ECGC
b) must be holding importer/exporter code number allotted by DGFT
c) should be recognized export house
d) a and b

Answer - a and b

7. When a bank sanctions a loan to a large borrower, which of the following risks it may not face
a) Liquidity
b) Market
c) Credit
d) Operation

Answer - Market

8. Change in interest rates will affect
a) Net interest income
b) Other income
c) Staff Expenses
d) All of the above

Answer - Net Interest Income

9. Promissory notes issued by Central Government to meet its
a) short term Certificate of Deposits
b) Commercial Papers
c) Capital Indexed Bonds
d) Treasury Bills

Answer - Treasury Bills

10. Supervisory Review under Basel-II framework refers to
a) Operational risk
b) Market Risk
c) Credit Risk
d) None of These

Answer - None of These

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