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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Bank Financial Management - Sample Questions Set 5



1. Adequacy of bank's liquidity position depends upon
a) Sources of Fund
b) Anticipated future funding needs
c) Present and Future earnings capacity
d) All of the above

Answer - All of the above

2. If type of trade is not mentioned, all the exchange rates quoted are a) Forward Transaction
b) Cash Transaction
c) Spot Transaction
d) Tom Transaction

Answer - Spot Transaction

3. Which of the following is not a function of integrated Treasury Department
a) Pricing of Products
b) Facilitation of Payment and Settlement of the bank
c) Issuance of Foreign currency denominated Traveler’s cheques
d) Assisting the bank management in ALM

Answer - Issuance of Foreign currency denominated Traveler’s cheques

4. Communication Risk is a type of
a) Market Risk
b) Credit Risk
c) Operational Risk
d) Interest Rate Risk

Answer - Operational Risk

5. The benchmark rates for term lending for USD are generally
a) LIBOR
b) MIFOR
c) MIBOR
d) None of These

Answer - LIBOR

6. When the delivery under Forex deal is completed on the 2nd working day following the date of contract the rate is called
a) Spot Rate
b) Forward Rate
c) TOM Rate
d) Transaction Settlement Rate

Answer - Spot Rate

7. Which one is supplementary Capital
a) Tier I
b) Tier II
c) Tier III
d) All of the above

Answer - Tier II

8. Which one is not quoted as a unit of foreign currency
a) JPY
b) GBP
c) Indonesian Rupiah
d) Kenyan Shilling

Answer - GBP

9. My Brother gave me gift of USD 20000. In which type of following accounts it can be credited?
a) RFC
b) RFC (Domestic)
c) EEFC
d) NRE

Answer - RFC (Domestic)

10. RBI monitors overdue export bills-not realized within the stipulated time by calling for a half yearly statement from ADs referred to as
a) BEF
b) XOS c) GTE-1
d) ST-9

Answer - XOS

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