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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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7 Categories of Operation Risk Loss under Basel II

Seven Categories of Operation Risk Loss Incident as Basel II

1. Internal Fraud – misappropriation of assets, tax evasion, intentional mismarking of positions, bribery

2. External Fraud – theft of information, hacking damage, third-party theft and forgery

3. Employment Practices and Workplace Safety – discrimination, workers compensation, employee health and safety

4. Clients, Products, and Business Practice – market manipulation, antitrust, improper trade, product defects, fiduciary breaches, account churning

5. Damage to Physical Assets – natural disasters, terrorism, vandalism

6. Business Disruption and Systems Failures – utility disruptions, software failures, hardware failures

7. Execution, Delivery, and Process Management – data entry errors, accounting errors, failed mandatory reporting, negligent loss of client assets

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