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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...

BASEL II - Three Pillar Approach.

There are three pillars in BASEL II - 
  1. Minimum Capital Requirement.
  2. Supervisory Review of the Capital Adequacy and
  3. Market Discipline/public Disclosures.
Pillar I(Minimum Capital Requirement) -
  • Credit Risk 
    • Standard Approach
    • Internal Rating Based Approach
    • IRB Foundation 
    • IRB Advanced
  • Market Risk
    • Standard Measurement method
    • Internal Method Approach
  • Operational Risk
    • Basic Indicators
    • Standardization Approach
    • Advanced Measurement Approach.
Pillar II(Supervisory Review)  
  • Process for accessing the capital adequacy relative to the risk profile(ICAAP =Internal Capital Adequacy Assessment Process)
    • Also the risks for which no capital requirement is calculated in pillar I(interest rate and liquidity risk of the banking book, business risks etc).
  • Enhance the development and use of better risk management and risk mitigation techniques.
  • Supervisory review process.
Four Principles of Supervisory Review-
  • Internal process in banks for assessing capital adequacy in relation to risk profile.
  • Supervisory review and evaluation of banks internal capital adequacy assessment strategies.
  • Supervisors to expect banks to operate above the minimum regulatory capital ratios.
  • Supervisory actions intervention at an early stage to prevent slippage.

Pillar III(Market Discipline)
  • Disclosure Requirement
    • For different risk methodology and instrument type.
  • Basic requirements and additional recommendations regarding the disclosed information. 

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