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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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LOK ADALAT (Breif Notes)



Important Points Regarding Lok Adalat
  •  Established under legal services authority act 1987.
  •  Civil Court.
  •  No court fee.
  •  No Dispute cases.
  •  Decree is a consent decree and no appeal can be made against  Lok Adalat. 


  •  Two Levels.
       1) Civil Liability < 20 lac
           2) >20 Lac Lok Adalat Organised by DRT.
  • RBI Guidelines -  

       Types of Accounts for Lok Adalat
        1) Doubt full a/c
        2) Loss Account

  • Repayment - Preference for one time up front payment installment up to 3 years is accepted.



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