Feature Post

BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...

Online Banking Security - Tips to Protect Your Information


Digitalization is the need of the hour and it is happening very fast across the world. In today’s digital age, online banking has become need for managing finances. While the convenience of accessing your bank account from anywhere at any time is available, it also comes with its own set of risks. Cybercriminals are constantly evolving their tactics, making it essential for users to prioritize online banking security. In this post, we will discuss the importance of safeguarding your financial information and provide practical tips to enhance your online banking security.

Why Online Banking Security Matters

  1. Increasing Cyber Threats: With the rise of phishing attacks, malware, and identity theft, online banking security is more crucial than ever. A single lapse can lead to significant financial losses and emotional distress.

  2. Personal Information Protection: Your bank account holds sensitive information, including your personal details, financial history, and access to your savings. Protecting this data is vital not only for your finances but also for your peace of mind.

  3. Trust and Reputation: Financial institutions are continuously working to enhance their security measures. However, if customers do not take their security seriously, it can undermine trust in these systems and the banking sector as a whole.

Tips to Protect Your Online Banking Information

1. Use Strong Passwords

Your password is the first line of defense. Create a unique password that combines uppercase and lowercase letters, numbers, and symbols. Avoid easily guessed information, such as birthdays or names. Consider using a password manager to keep track of multiple complex passwords.

2. Enable Two-Factor Authentication (2FA)

Two-factor authentication adds an extra layer of security by requiring not just your password but also a second piece of information (like a code sent to your phone). This makes it significantly harder for unauthorized users to gain access to your account.

3. Regularly Monitor Your Accounts

Make it a habit to check your bank statements and transaction history frequently. Look for any unauthorized transactions and report them immediately. Early detection is key to minimizing damage.

4. Avoid using Online Banking on Public Wi-Fi

While convenient, public Wi-Fi networks are often less secure. Avoid logging into your bank account over public Wi-Fi. If you must access your account, consider using a Virtual Private Network (VPN) to encrypt your data.

5. Keep Your Devices Secure

Ensure your computer, smartphone, and tablet have updated antivirus software. Regularly update your operating system and apps to patch any security vulnerabilities. Always use a secure connection (HTTPS) when accessing your bank’s website.

6. Recognize Phishing Scams

Be cautious of unsolicited emails or messages that ask for personal information. Always verify the source before clicking on links or providing sensitive data. Legitimate banks will never ask you for sensitive information via email.

7. Log Out After Use

Always log out of your online banking session when you are finished, especially if you’re using a shared or public device. This helps prevent unauthorized access to your account.

8. Educate Yourself

Stay informed about the latest security threats and online banking best practices. Knowledge is power, and understanding how to protect yourself can make a significant difference.

Comments