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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Advanced Bank Management - Sample Questions Set 1


1. Net Interest Income (NII) is calculated using the following formula
a) Interest income - Total expenses
b) Total Income - Interest expenses
c) Interest income - Interest expenses
d) Total income - Total expenses

Answer- Interest income - Interest expenses

2. VaR means
a) Volume of Business at Risk
b) Value at Risk
c) Volume on Risk
d) Value as Risk

Answer- Value at Risk

3. The bond prices can be estimated using modified duration. The formula for calculating %age change in price of a bond is
a) Modified duration x yield change
b) Yield change /modified duration
c) Modified duration 1 Yield change
d) Modified duration + Yield change

Answer - Modified duration x yield change

4. Johari Window is most useful for
a) Understanding others
b) Self-Awareness
c) Working in Teams
d) Improving inter-personal relations

Answer - Self-Awareness

5. Orientation Criterion is an exposure to the
a) Group of people
b) Individuals
c) Small business
d) Both b&c

Answer - Both b&c

6. The National Income is equal to
a) GNP- Subsidies –Taxes
b) NNP-Direct taxes+ Subsides
c) NNP- Direct taxes - Subsidies
d) GNP- Subsidies +Taxes

Answer - NNP-Direct taxes+ Subsides

7. Net tax revenue + Total non tax revenue is
a) Capital receipts
b) Total revenue receipts
c) Debt receipts
d) None of these

Answer - Total revenue receipts

8. Which of the following aspects covered under economic feasibility of the project
a) Return on investment
b) Break Even Analysis
c) Marketing arrangements
d) Both a & b

Answer - Both a & b

9. ECGC of India Ltd is a corporation set up by the Government of indfa to encourage exporters & help the Exporting community and the financing bankers to mitigate the risks involved in their business of Exporting. The corporation does so by issue of
a) Financial guarantees to banks
b) Policies to exporters
c) Offering factoring services
d)All of the above

Answer - All of the above

10. YTM of a Bond is also known as
a) Internal rate of return
b) Current yield
c) Net Present Value
d) All of the Above

Answer - Internal rate of return

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