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BANKING OMBUDSMAN AND ITS ROLE

  The Banking Ombudsman is an authority created by the Reserve Bank of India (RBI) to address customer grievances regarding banking services. It provides a cost-free, quick, and impartial resolution process for complaints against banks.  Customers can file complaints if they are dissatisfied with the services of a bank or have not received a satisfactory response from the bank within 30 days of lodging a complaint. Complaints given to Ombudsman Cover  -  Non-payment or delay in payment of cheques, drafts, or bills. Issues related to loans or advances. Non-adherence to fair practices code. Unauthorized debits or service charges. Complaints regarding internet banking or mobile banking. Delay in providing banking services. Unauthorized ATM withdrawals. Wrongful Charges. Ombudsman cannot accept complaints those are  handled by a court, tribunal, or arbitrator. Cases older than one year from the cause of action also do not entertained by Ombudsman.  How to File ...
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Sample Questions for CAIIB - Advanced Bank Management - Sample Questions Set 4



1. To earn a return of Rs.10,000 p.a., 20% discount rate, present investment  for Perpetuity will be
a) 40000
b) 50000
c) 60000
d) 65000

Answer - 50000
2. As per RBI guidelines, Banks have to report their business, for public reporting purposes, based on segments as
a) Locational; Domestic; Global
b) Market; Domestic , International
c) Price; Dollars; Euro
d) Geographical; Domestic, International

Answer - Geographical; Domestic, International
3. What is the exemption limit for all MSME for obtaining collateral security

a) Rs 2 lakh
b) Rs 5 lakh
c) Rs 10 lakh
d) Rs 15 lakh

Answer - Rs 10 lakh
4. Which amongst the following Foreign currency accounts is like a current account in nature
a) EEFC
b) RFC
c) FCNR
d) a and b

Answer - a and b
5. The Standard Error of the mean for a sample size of two or more is
a) Always greater than the standard deviation of the population
b) Generally greater than the standard deviation of the population
c) Usually less than the standard deviation of the population
d) None of these

Answer -Usually less than the standard deviation of the population
6. Factors of production are
a) Land, Labour, and Capital
b) Assets, Machineries and Money
c) Land, Labour, Capital and Enterprenuer
d) None of these


Answer - Land, Labour, Capital and Enterprenuer
7. IS Curve is derived from
a) Classical Theory
b) Keynesian Liquidity preference theory of interest
c) Law of diminishing marginal utility
d) Law of equimarginal utility

Answer - Classical Theory
8. Mr X obtained a loan of Rs.92820 at 10%, which he has to pay in 4 equal annual installment. What will be the amount of installment
a) Rs.28283
b) Rs.29282
c) Rs.29476
d) Rs.29822

Answer - Rs.29282
9. beneficiary of an LC wants to negotiate the documents under LC with a bank other than his own bank. Which of the following are RBI guidelines is true in such cases
a) Since bills are being negotiated under LC, such transactions can be encouraged
b) since this restrict the cash flows to the loan accounts of the bank which is regular bank of the beneficiary, banks should not encourage such negotiations to non-constituents
c) since LC is opened as unrestricted, the banks may allow such facilities
d) None of these

Answer - since this restrict the cash flows to the loan accounts of the bank which is regular bank of the beneficiary, banks should not encourage such negotiations to non-constituents

10. Bank Rate is Also Referred as
a) Discount Rate
b) Subside Rate
c) Marginal Rate
d) None of these

Answer - Discount Rate

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